Manappuram Asset Finance Ltd-Customer Grievance Redressal Mechanism
To provide best customer service and redress their grievances a Customer Grievance Redressal Mechanism is functioning in the company.
Company is maintaining register for lodging complaints of customers in every branch.
Complaints received in branches are escalated to Head Office if the same is not redressed within reasonable time by the branch staffs.
In Head office one Customer Grievance Redressal Cell is functioning with Operation Head of the company as its Nodal Officer. Nodal Officer will make sure that any customer complaints escalated from branches or received directly in the Head Office are redressed within reasonable time.
Details of Nodal officer are as below.
Mr. Jahan Kannan S
Customer Grievance Redressal Officer
Mobile: 9567739787
Email: customerrelations@maafin.in
Address: Customer Services Cell", Manappuram Asset Finance Ltd,
111/105 Opposite Nattika FIRKA Co-operative Rural Bank,
Valapad, Thrissur District,
Kerala, Pin 680 567
Details of Principal Nodal officer
Mr. Somarajan K
General Manager – Chief Compliance Officer
Email: gmcompliance@maafin.in
Address: Manappuram Asset Finance Ltd,
111/105 Opposite Nattika FIRKA Co-operative Rural Bank,
Valapad, Thrissur District, Kerala, Pin 680 567
Details of region wise Nodal officer
Thirisangu T
(Chennai region)- Manager
Mobile: 8714625674
Email: tamilnaduah@maafin.in
Address:Address: Building No.60, Old No.32, First floor, Opp.Udhayam Hotel, NH-9, Ponniyamman Kovil Street, Kuttur, Chennai D.t, Tamilnadu Pin: 600085
Ashis Kumar Gaya
(Kolkata region)- Assistant Manager
Mobile: 8714625670
Email: odishaah1@maafin.in
Address: Plot No.963, First floor, Lewis Road, Sammantharapur, Bhubaneswar, Khurdha (D.t), Odisha Pin: 751002
| State/union territory in which the Branches are located | Address of the Office of NBFC Ombudsman |
|---|---|
| Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044, Telephone No: 25395964 Fax No: 25395488 Email: cms.nbfcochennai@rbi.org.in |
| Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
C/o Reserve Bank of India RBI Byculla Office Building, Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 2300 1280 Fax No: 23022024 Email: cms.nbfcomumbai@rbi.org.in |
| Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir |
C/o Reserve Bank of India Sansad Marg New Delhi -110001 STD Code: 011, Telephone No: 23724856 Fax No: 23725218-19 Email: cms.nbfconewdelhi@rbi.org.in |
| West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033, Telephone No: 22304982 Fax No: 22305899 Email: cms.nbfcokolkata@rbi.org.in |