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Ombudsman Scheme

Salient Features of Ombudsman

RBIs Ombudsman Offices

SN Centre Address of the Office of NBFC Ombudsman
1 Centralised Receipt and Processing Centre Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017, Toll - free number – 14448.
2 Ahmedabad Smt. N Sara Rajendra Kumar C/o Reserve Bank of India, 4th Floor, "Riverfront House", Behind H.K. Arts College, Between Gandhi & Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West), Ahmedabad-380 009, STD Code: 079, Tel. No. 26582357, https://cms.rbi.org.in.
3 Bengaluru Ms Saraswathi Shyamprasad C/o Reserve Bank of India, 10/3/8, Nrupathunga Road Bengaluru -560 001, STD Code: 080, Tel. No. 22277660/22180221, https://cms.rbi.org.in.
4 Bhopal Shri Hemant Kumar Soni C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011, STD Code: 0755, Tel. No. 2573772/2573779, https://cms.rbi.org.in.
5 Bhubaneswar Shri Biswajit Sarangi C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001, STD Code: 0674, Tel. No. 2396207, https://cms.rbi.org.in.
6 Chandigarh Shri M K Mall C/o Reserve Bank of India, 4th Floor, Sector 17, Chandigarh, STD Code: 0172, Tel. No. - 2721109/2721011/2727118, https://cms.rbi.org.in.
7 Chennai Dr. Balu Kenchappa C/o Reserve Bank of India, Fort Glacis, Chennai 600 001, STD Code: 044, Tel No. 25395964, https://cms.rbi.org.in.
8 Dehradun Shri Arun Bhagoliwal C/o Reserve Bank of India, 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001, STD Code: 0135, Tel No.: 2742001, https://cms.rbi.org.in.
9 Guwahati Shri Thotngam Jamang C/o Reserve Bank of India, Station Road, Pan Bazar, Guwahati-781 001, STD Code: 0361, Tel.No. 2542556/ 2512929,https://cms.rbi.org.in.
10 Hyderabad Shri T Srinivasa Rao C/o Reserve Bank of India. 6-1-56, Secretariat Road. Saifabad, Hyderabad-500 004. STD Code: 040. Tel. No. 23210013. https://cms.rbi.org.in.
11 Jaipur Ms. Rekha Chandanaveli C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 STD Code: 0141, Tel. No. 2577931, https://cms.rbi.org.in.
12 Jammu Shri Ramesh Chand C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Tel No.: 2477905 ,https://cms.rbi.org.in.
13 Kanpur Shri P K Nayak C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2305174/2303004,https://cms.rbi.org.in.
14 Kolkata Shri Rabindra Kishore Panda C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Tel. No. 22310217, https://cms.rbi.org.in.
15 Mumbai (I) Dr. Neena Rohit Jain C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028, https://cms.rbi.org.in.
16 Mumbai (II) Dr. Sushanta Kumar Kar C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No.: 23001483, https://cms.rbi.org.in.
17 Patna Shri Rajesh Jai Kanth C/o Reserve Bank of India Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734, https://cms.rbi.org.in.
18 New Delhi (I) Shri R.K. Moolchandani C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445, https://cms.rbi.org.in.
19 New Delhi (II) Ms. Ruchi A S H C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856,https://cms.rbi.org.in.
20 New Delhi (III) Ms. Suchitra Maurya C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011 Tel. No. 23715393, https://cms.rbi.org.in.
21 Raipur Shri J. P. Tirkey C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Tel. No: 2244246, https://cms.rbi.org.in.
22 Ranchi Smt Chandana Dasgupta C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Tel No.: 8521346222/9771863111/ 7542975444,https://cms.rbi.org.in.
23 Thiruvananthapuram Shri G Ramesh C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959,https://cms.rbi.org.in.

Principal Nodal Officer

Name Contact Number Email ID PNO/NO Location
Sathyaraj S 9037819327 gmop@maafin.in PNO/No HO (Valapad)

Name and Contact Details of Companies Nodal Officers

Officer Region Contact Number Email ID
Suresh Kumar P S Chennai 8072935807 cmsme@maafin.in
Ashish Kumar Gaya Kolkata 9777883310 Ashishgaya6804@gmail.com

The Reserve Bank – Integrated Ombudsman Scheme, 2021